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Data Collection

Vertex Automotive collects limited non-personally identifying information your browser makes available whenever you visit a web site. This log information includes your Internet Protocol address, browser type, browser language, the date and time of your download and in some cases, one or more cookies that may uniquely identify your browser. We use this information to operate, develop and improve our services.

Some of our services require you to register. Vertex Automotive asks you for some personal information in order to create an account (typically your name, email address, physical address, and phone number) and we will use that information to provide the service. For certain services, such as our OnLine Shop, we may request credit card or other payment information which we do keep securely stored on our servers.

When we require personally identifying information, we will inform you about the types of information we collect and how we use it. We hope this will help you make an informed decision about sharing your personal information with us.

Cookies

To enhance your experience with our site, some of our web pages use "cookies." Cookies are small text files we place in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information unless you choose to provide this information to us by, for example, by registering at our site. However, once you choose to furnish the site with personally identifiable information, this information may be linked to the data stored in the cookie.

We use cookies to understand site usage and to improve the content and offerings on our site. For example, we may use cookies to personalize your experience at our web pages (e.g. to recognize you by name when you return to our site). We also may use cookies to offer you products, programs, or services.

Information Sharing

We only collect the information we need to provide the specific service that you've requested.

  • To make a purchase, name, address, phone number, e-mail and credit card information are necessary to getting you your product quickly and accurately.
  • To receive our catalog, name and address is required.
  • To receive E-Mail Broadcast Specials, we only need your e-mail address.

Your e-mail address is 100% safe and secure...we will never sell, trade or share it with anyone.

If for any reason, at any time you want to change or cancel any of the services you've chosen, simply write, call or e-mail us at:

VertexAuto.com
3050 S.W. 38th Ct.
Miami, Florida 33146

sales@vertexauto.com

1-866-668-0660

Information Security

We take aggressive measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. We restrict access to your personal information to employees who need to know that information in order to operate, develop or improve our services. We provide mechanisms for updating and correcting your personal information for many of our services

Security of your on-line transaction is paramount at VertexAuto.com. All transactions are taken over a secure server connection. You may note the https in the URL of our order submission page. This means that your information is not accessible to everyone else. All transactions are fully encrypted. Encryption is a process of "scrambling" a message into meaningless characters and numbers, and decrypting is the process of "unscrambling" these messages. Only people with the "Key" to the encryption are allowed to decrypt the information. Only VertexAuto.com has this key. Customers on a global scale can shop privately, confidently and securely.

Passwords

VertexAuto.com uses user names and passwords for two main reasons: 1) User Name and passwords provide security for your account information. No one can view your information without the correct password and user name. When you pick a username and password choose something that only you know and that others cannot easily guess. 2) User names and passwords make it easy for you (and only you) to check out next time you visit VertexAuto.com. If you forget your password, please contact VertexAuto.com by phone at 1-866-668-0660.

Links

Any links to external web sites may be developed by people over whom Vertex Automotive exercises no control. These other sites may place their own cookies on your computer, collect data or solicit personal information.

Vertex Automotive may present links in a format that enables us to understand whether they have been followed. We use this information to understand and improve the quality of our products and web site. For instance, this data helps us determine how popular a product is and if there is anything we can do to improve on it.

Returns & Damaged Goods

All merchandise is in good condition when leaving Vertex Automotive. If a part is lost or broken in transit, it is the receiver's responsibility to contact the shipping carrier. Do not return the part to us. First notify the carrier and file a damage report and receive a claim number. If you return a damaged part without a claim number, the carrier may not cover the loss. All items by us are insured for their full value. If you are unsure how to proceed with a claim, contact one of our customer service representatives. A claim for a broken or missing part must be made within 5 working days upon receipt of the merchandise.

Items returned must be accompanied by the original packaging and materials. Items must be in NEW and UNUSED condition. All returns will be inspected prior to credit being issued. Credit will be issued for the purchase price of the item(s) returned. Shipping costs are nonrefundable. VertexAuto.com reserves the right to assess a restocking fee of up to 20% on returned parts.

If you should need to return an item, please send the parts back to VertexAuto.com with a copy of your original invoice. Please package the parts properly to avoid damage while in transit. Our return address is as follows;

Vertex Automotive
3050 S.W. 38th Ct.
Miami, Florida 33146

Return shipping charges are your responsibility. We recommend that you insure the item when shipping. All items returned must be in new and unused condition.

CLOSEOUTS, CUSTOM ORDERS, ELECTRICAL, DEMO ITEMS and PERSONALIZED ITEMS are not returnable. SPECIAL ORDER items that are not regular in stock items are also not returnable.

New products carry a minimum of 1 Year warranty.

LIMITED LIABILITY

VertexAuto.com will not be responsible or liable for labor, damage incidental or consequential damages of any kind. Our maximum liability shall not exceed the cost of the products.

INTERNATIONAL RETURNS

The customer is responsible for any additional duty, taxes, brokerage fees and insurance fees that may be assessed for returned items shipped internationally. Shipping charges are the responsibility of the customer for warranty replacements. The customer is also responsible for any duty, tax or brokerage fees and insurance for replacements. Closeouts, custom orders or demo items are not returnable either domestically or internationally.

Prices

All prices are subject to change without prior notice. However, we will notify you of any price increase before shipping your order. Vertex Automotive reserves the right to correct any typographical error.

Cancellations

If a customer places an order and then cancels it after the credit card has been charged, a fee of 3% of the total charge will be deducted from the refund.

Special Orders

When something is purchased as a "Special Order", it can mean one of several things:

  1. It could mean that it is not a normally stocked item and it will be ordered on your behalf.
  2. It could mean that it is a normally stocked item but VertexAuto.com is temporarily out of stock or the item is backordered from the manufacturer.
  3. It could mean that it is a new item that VertexAuto.com anticipates arriving in the warehouse soon. If you order an item that is listed "Special Order" please allow up to four weeks for delivery.

Should you need something special that you cannot find in the VertexAuto.com on-line catalog simply E-mail us at sales@vertexauto.com with your request. We will get back with you promptly.

New International Customers

Because of increased internet fraud, we are requiring proof of card ownership for ALL NEW International orders. Before we process any NEW INTERNATIONAL ORDERS we must have a credit card authorization filled out in its entirety from you. This will be faxed to you after your order is submitted.

Please contact customer service with any questions sales@vertexauto.com or by phone 1-305-442-2727.

Currency

All orders placed with VertexAuto.com are in United States Dollars (USD). Please consult with your bank for up to date exchange rates.

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©2014 Vertex Automotive 3050 S.W. 38th Ct Miami FL 33146 * Phone: 305-442-2727 * Toll Free: 866 -668-0660 * Fax: 305 -442-1072