It is our main objective to guarantee your 100% satisfaction.
The only way for this satisfaction guarantee to work, however, is if two
situations are met:
1) We must provide you with quality parts that fit your car correctly.
2) You must provide accurate Year, Make and Model details when you place your
order. If ordering over the phone, please let your Porsche Parts Specialist know
of any modifications to your car that change it from it's stock form. If
ordering online, please make sure to choose your Year, Make and Model from the
vehicle selector. This way, the website will display only the part's that fit
your specific model. If you try and order something that does not fit your
chosen vehicle, the website will notify you of this.
When we both do our parts, we guarantee your 100% satisfaction. However, in
the unlikely event that there's a problem, we offer several solutions.
If there is a defect in material or workmanship or we shipped the wrong part,
we will exchange the part at no cost to you for up to 90 days. For domestic
customers, we will even pay the shipping for you to send the product back, and
we'll cover the shipping to get the replacement products back to you. To be
eligible for this option, you must be exchanging or repairing the same product
that you're returning. There is no limit on the number of products eligible for
If you want to return your order because you ordered the wrong part
or because the item failed within it's warranty period, you have a couple of
options. Items returned must be accompanied by the original packaging and
materials. All returns will be
inspected prior to credit being issued. Credit will be issued for the purchase
price of the item(s) returned. Shipping costs are nonrefundable. You can also
opt to have us send the correct part for your car if you prefer. There may be a
price difference between the incorrect part and the correct part. VertexAuto.com
reserves the right to assess a restocking fee of up to 15% on returned parts.
You will be responsible for paying return shipping fees. We recommend
that you insure the item(s) when shipping.
If you should need to return an item, please send the parts back to
VertexAuto.com with a copy of your original invoice. Please package the parts
properly to avoid damage while in transit. Our return address is as follows:
3050 S.W. 38th Court
Miami, Florida 33146
If you received a part that is broken or damaged, or if a part was lost in transit, please call our customer service department at 1-866-668-0660. All
items by us are insured for their full value. A claim for a
broken or missing part must be made within 5 working days upon receipt of the
CLOSEOUTS, CUSTOM ORDERS, ELECTRICAL, DEMO ITEMS and PERSONALIZED ITEMS are
not returnable. SPECIAL ORDER items that are not regular in stock items are also
New products carry a minimum of 1 Year warranty.
The customer is responsible for any additional duty, taxes,
brokerage fees and insurance fees that may be assessed for returned
items shipped internationally. Shipping charges are the responsibility
of the customer for warranty replacements. The customer is also
responsible for any duty, tax or brokerage fees and insurance for
replacements. Closeouts, custom orders or demo items are not returnable
either domestically or internationally.
Orders must be $125 or greater and under 15 lbs (actual or by
volume) to qualify. Promotion valid to the lower 48 States only. Freight, core
charges, handling, deposits, gift cards, special orders, Brake Rotors, Fluids,
Floor Mats do not apply. We will use a surface shipping service of our
discretion (UPS, USPS, FedEx), depending on your location. Customers will be
notified before being charged in the event you've ordered a part that does not
qualify for offer.
When shipping standard ground services, in most cases your order is shipped
within 48 hours, not including weekends. The majority of time we ship much
sooner. Should we foresee a lengthy delay in shipping, you will be notified via
email or phone. Orders that are shipped using UPS Overnight, 2nd Day and 3 day
services will take priority and ship the same day, providing that your order is
made before 1:00 PM Eastern time and all items are in stock.
Transit times vary based on your geographical location and shipping method
chosen. Orders are shipped from our Miami, FL warehouse. Typical ground transit
times are as follows:
East Coast 1-3 days
Central 3-5 days
West Coast 4-6 days
For a more accurate transit time, please contact us at 1-866-668-0660 or email
us at firstname.lastname@example.org
When shipping with UPS or Fed Ex you will receive and email with your shipment
date and tracking information. At the current time our system is not automated
as such to deliver tracking information when shipping via US Mail. We are
working to have this feature in place in the coming months. Please call or email
us for US Mail tracking information.
We use Fed Ex, UPS and USPS services.
For nearly 30 years, Vertex has built its business on successful, long-term relationships with our clients.
Our commitment to a quality product, prompt and efficient service, as well as our extensive product knowledge and technical expertise has made us the Porsche parts industry leader.
Whether you are restoring, rebuilding, maintaining or upgrading your Porsche, Vertex Automotive has all the Porsche parts and accessories you'll need at the best prices.
Please take the time to browse through our extensive OEM & Aftermarket Porsche Parts Catalog.
“I order several parts online from Vertex Auto for my Porsche Cayenne. Possibly the best customer service I have ever received from an auto parts company. I am now a loyal customer of Vertex, and will continue to do business with them for years!”
- JONATHAN STONE
“I can honestly say Vertex Auto was one of the most rewarding and easy experiences I’ve had with any auto parts company ever. Mike helped me fix my drive shaft support mount issues for my Porsche. Great guys. Definitely recommend!”
- ROBERT COSTA
“I talked to several places to get help with fixing my Porsche 964 mishaps. When I finally found Vertex auto it was such a relief. I personally spoke to Mike and he was very friendly and knew a lot about my car and how to fix it.My car now runs as smooth as ever.”
- KIRK LANSING
shipping standard ground services, in most cases your order is shipped
within 48 hours, not including weekends. The majority of time we ship
much sooner. Should we foresee a lengthy delay in shipping, you will be
notified via email or phone. Orders that are shipped using UPS
Overnight, 2nd Day and 3 day services will take priority and ship the
same day, providing that your order is made before 1:00 PM Eastern time
and all items are in stock.
times vary based on your geographical location and shipping method
chosen. Orders are shipped from our Miami, FL warehouse. Typical International
transit times are as follows:
-USPS Priority Mail 5-10 days but could take up to 30
-USPS Priority Express Mail 2-5 days
-UPS Worldwide Expedited 2-5 days
-Fed Ex International Economy 4-7 Days
-Fed Ex International Priority 1-3 Days
For a more accurate transit time, please contact us at 1-305-442-2727 or email us at email@example.com
You will receive and email us with your shipping date and tracking information on the day the package ships. If you do not receive your email tracking details can access your account and locate their data there. You can also call or email us for tracking information.
Fed Ex, UPS and USPS services. We can also ship to your freight forwarder if you prefer.
THE SIMPLE LOW PRICE GUARANTEE
Vertex Automotive has worked hard for 30 years to provide you with the HIGHEST
QUALITY parts at the BEST PRICING! If you do find a part of the same brand
part/item and style advertised in any current magazine, catalog or website we
will match their current retail price on the spot! It's just that simple!
This offer is available only at the time of purchase, both online or over the
phone and applies only to in-stock products. This offer cannot be combined with
any other special. Kits, cores,
rebuilt engines, transmissions, used parts, and shipping
and handling charges are excluded. This offer cannot be combined with any other offer/special including free shipping. You can qualify for "PRICE MATCH" instantly
directly from the product description page online. You will be asked to enter
the following information at the time of purchase:
Competitor (Company that you found this price)
Your email address
Comments if any
Once this information is entered, the product will be added to your cart at
the competitors price*
* Subject to verification
It could not be easier!