RETURNS & EXCHANGES

It is our main objective to guarantee your 100% satisfaction.

The only way for this satisfaction guarantee to work, however, is if two situations are met:
 

1) We must provide you with quality parts that fit your car correctly.
 

2) You must provide accurate Year, Make and Model details when you place your order. If ordering over the phone, please let your Porsche Parts Specialist know of any modifications to your car that change it from it's stock form. If ordering online, please make sure to choose your Year, Make and Model from the vehicle selector. This way, the website will display only the part's that fit your specific model. If you try and order something that does not fit your chosen vehicle, the website will notify you of this.
 

When we both do our parts, we guarantee your 100% satisfaction. However, in the unlikely event that there's a problem, we offer several solutions.
 

If there is a defect in material or workmanship or we shipped the wrong part, we will exchange the part at no cost to you for up to 90 days. For domestic customers, we will even pay the shipping for you to send the product back, and we'll cover the shipping to get the replacement products back to you. To be eligible for this option, you must be exchanging or repairing the same product that you're returning. There is no limit on the number of products eligible for this option.
 

If you want to return your order because you ordered the wrong part or because the item failed within it's warranty period, you have a couple of options. Items returned must be accompanied by the original packaging and materials. All returns will be inspected prior to credit being issued. Credit will be issued for the purchase price of the item(s) returned. Shipping costs are nonrefundable. You can also opt to have us send the correct part for your car if you prefer. There may be a price difference between the incorrect part and the correct part. VertexAuto.com reserves the right to assess a restocking fee of up to 15% on returned parts. You will be responsible for paying return shipping fees. We recommend that you insure the item(s) when shipping.
 

If you should need to return an item, please send the parts back to VertexAuto.com with a copy of your original invoice. Please package the parts properly to avoid damage while in transit. Our return address is as follows:
 

Vertex Automotive
3050 S.W. 38th Court
Miami, Florida 33146
 

If you received a part that is broken or damaged, or if a part was lost in transit, please call our customer service department at 1-866-668-0660. All items by us are insured for their full value. A claim for a broken or missing part must be made within 5 working days upon receipt of the merchandise.
 

CLOSEOUTS, CUSTOM ORDERS, ELECTRICAL, DEMO ITEMS and PERSONALIZED ITEMS are not returnable. SPECIAL ORDER items that are not regular in stock items are also not returnable.
 

New products carry a minimum of 1 Year warranty.

INTERNATIONAL RETURNS

The customer is responsible for any additional duty, taxes, brokerage fees and insurance fees that may be assessed for returned items shipped internationally. Shipping charges are the responsibility of the customer for warranty replacements. The customer is also responsible for any duty, tax or brokerage fees and insurance for replacements. Closeouts, custom orders or demo items are not returnable either domestically or internationally.

Orders must be $125 or greater and under 15 lbs (actual or by volume) to qualify. Promotion valid to the lower 48 States only. Freight, core charges, handling, deposits, gift cards, special orders, Brake Rotors, Fluids, Floor Mats do not apply. We will use a surface shipping service of our discretion (UPS, USPS, FedEx), depending on your location. Customers will be notified before being charged in the event you've ordered a part that does not qualify for offer.
 

When shipping standard ground services, in most cases your order is shipped within 48 hours, not including weekends. The majority of time we ship much sooner. Should we foresee a lengthy delay in shipping, you will be notified via email or phone. Orders that are shipped using UPS Overnight, 2nd Day and 3 day services will take priority and ship the same day, providing that your order is made before 1:00 PM Eastern time and all items are in stock.
 

Transit times vary based on your geographical location and shipping method chosen. Orders are shipped from our Miami, FL warehouse. Typical ground transit times are as follows:
East Coast 1-3 days
Central 3-5 days
West Coast 4-6 days
For a more accurate transit time, please contact us at 1-866-668-0660 or email us at sales@vertexauto.com
 

When shipping with UPS or Fed Ex you will receive and email with your shipment date and tracking information. At the current time our system is not automated as such to deliver tracking information when shipping via US Mail. We are working to have this feature in place in the coming months. Please call or email us for US Mail tracking information.

Shipping Services

We use Fed Ex, UPS and USPS services.
 

When shipping standard ground services, in most cases your order is shipped within 48 hours, not including weekends. The majority of time we ship much sooner. Should we foresee a lengthy delay in shipping, you will be notified via email or phone. Orders that are shipped using UPS Overnight, 2nd Day and 3 day services will take priority and ship the same day, providing that your order is made before 1:00 PM Eastern time and all items are in stock.

How long before I see my order?

Transit times vary based on your geographical location and shipping method chosen. Orders are shipped from our Miami, FL warehouse. Typical International transit times are as follows:

.

-USPS Priority Mail 5-10 days but could take up to 30

-USPS Priority Express Mail 2-5 days

-UPS Worldwide Expedited 2-5 days

-Fed Ex International Economy 4-7 Days

-Fed Ex International Priority 1-3 Days

.

For a more accurate transit time, please contact us at 1-305-442-2727 or email us at sales@vertexauto.com

How do I know when my order has been shipped?

Shipping Services

THE SIMPLE LOW PRICE GUARANTEE Vertex Automotive has worked hard for 30 years to provide you with the HIGHEST QUALITY parts at the BEST PRICING! If you do find a part of the same brand part/item and style advertised in any current magazine, catalog or website we will match their current retail price on the spot! It's just that simple!

This offer is available only at the time of purchase, both online or over the phone and applies only to in-stock products. This offer cannot be combined with any other special. Kits, cores, rebuilt engines, transmissions, used parts, and shipping and handling charges are excluded. This offer cannot be combined with any other offer/special including free shipping. You can qualify for "PRICE MATCH" instantly directly from the product description page online. You will be asked to enter the following information at the time of purchase:

Your name
Competitor (Company that you found this price)
Competitor's price
Your email address
Comments if any

Once this information is entered, the product will be added to your cart at the competitors price*
 

* Subject to verification

It could not be easier!