Easy Returns
RETURNS & EXCHANGES
It is our main objective to guarantee your 100% satisfaction.
The only way for this satisfaction guarantee to work, however, is if two situations are met:
1) We must provide you with quality parts that fit your car correctly.
2) You must provide accurate Year, Make and Model details when you place your order. If ordering over the phone, please let your Porsche Parts Specialist know of any modifications to your car that change it from it's stock form. If ordering online, please make sure to choose your Year, Make and Model from the vehicle selector. This way, the website will display only the part's that fit your specific model. If you try and order something that does not fit your chosen vehicle, the website will notify you of this.
When we both do our parts, we guarantee your 100% satisfaction. However, in the unlikely event that there's a problem, we offer several solutions.
If there is a defect in material or workmanship or we shipped the wrong part, we will exchange the part at no cost to you for up to 90 days. For domestic customers, we will even pay the shipping for you to send the product back, and we'll cover the shipping to get the replacement products back to you. To be eligible for this option, you must be exchanging or repairing the same product that you're returning. There is no limit on the number of products eligible for this option.
If you want to return your order because you ordered the wrong part or because the item failed within it's warranty period, you have a couple of options. Items returned must be accompanied by the original packaging and materials. All returns will be inspected prior to credit being issued. Credit will be issued for the purchase price of the item(s) returned. Shipping costs are nonrefundable. You can also opt to have us send the correct part for your car if you prefer. There may be a price difference between the incorrect part and the correct part. VertexAuto.com reserves the right to assess a restocking fee of up to 15% on returned parts. You will be responsible for paying return shipping fees. We recommend that you insure the item(s) when shipping.
If you should need to return an item, please send the parts back to VertexAuto.com with a copy of your original invoice. Please package the parts properly to avoid damage while in transit. Our return address is as follows:
Vertex Automotive
3030 S.W. 38th Ave
Miami, Florida 33146
If you received a part that is broken or damaged, or if a part was lost in transit, please call our customer service department at 1-866-668-0660. All items by us are insured for their full value. A claim for a broken or missing part must be made within 5 working days upon receipt of the merchandise.
CLOSEOUTS, CUSTOM ORDERS, ELECTRICAL, SPECIAL ORDERS, DEMO ITEMS and PERSONALIZED ITEMS are not returnable.
New products carry a minimum of 1 Year warranty.
INTERNATIONAL RETURNS
The customer is responsible for any additional duty, taxes, brokerage fees and insurance fees that may be assessed for returned items shipped internationally. Shipping charges are the responsibility of the customer for warranty replacements. The customer is also responsible for any duty, tax or brokerage fees and insurance for replacements. Closeouts, custom orders or demo items are not returnable either domestically or internationally.